Errors And Their Possible Resolutions
1. If your app is not opening or you get the Media Playback Aborted Error:-
You must try the following possible resolutions: –
Update the app to its latest version.
Clear the cache memory of the device.
Delete cache memory of Allen Plus app in application manager.
Check if you have a android version lower than 10.
Download Firefox (or any other browser).
If lecture is not audible then allow audio access in mobile
2. If you are getting Web Portal Errors, such as the following:-
- Lecture not running or buffering
- Voice issue.
- Material opening error.
You must try the following possible resolutions: –
🔺 Make sure to use good internet connectivity.
🔺 Update Google chrome.
🔺 Clear the Google chrome history.
🔺 Update Window version. Don’t use older windows version like Windows 7/8.
🔺 Check if you’re using assembled system with incompatible hardware configuration.
🔺 If web portal does not open even after checking all possible aspects, then you should use Firefox (or other browser) or incognito mode on pc.
🔺 If lecture is not audible then allow audio access in desktop.
3. In case of 403 Forbidden Error:-
You must try the following possible resolutions: –
🔺Send your public IP (IPV4) address on Allen Plus email id, as these IPs are blocked due to unsecure Wi-Fi connection.
🔺 If app crashes in IOS & connected through Wi-Fi then also you should send public IP address. (It’s also a type of 403 forbidden errors)
4. If you are getting error in Material Downloading:-
You must try the following possible resolutions: –
🔺Reinstall the app & then download the material, a message will be displayed “Document has been saved locally”. The file saves in
▪️File Manager▪️ Download section or Document or Recent Download section.
🔺 Open google chrome in your mobile and select desktop site in setting then follow the download process in mobile.
🔺 Kindly transfer your important data to SD card and clear your device storage for making sufficient space available on your device.
5. In case of Green Screen Errors:-
You must try the following possible resolutions: –
🔺 Install or update Android System Web view from play store & then reinstall the Allen Plus app.
🔺 Either use web view in your mobile or tab (desktop site).
🔺 Switch to laptop or desktop.
6. If you are getting the error ‘Website Can’t Be Reached’:-
Possible Resolution:-
🔺 Please use either of the 2 commands: –
(Run as an Administrator In CMD)
1st – ipconfig /flushdns
OR
2nd – netsh winsock reset
7. If your app does not open in iPhone even after using Mobile Data & Latest Version:-
You must try the following resolution –
Go to Setting ☛ General ☛ Languages & Region ☛ Region ☛ Select India
8. If you are not able to install the ALLEN Plus App :-
You must try the following possible resolutions: –
Kindly transfer your important data to SD card and clear your device storage for making sufficient space available on your device.
9. Session Expired for Live Classes :-
You must try the following possible resolutions: –
Clear Cache, Browsing history, Cookies & Current logins
When you use a browser, like Chrome, it saves some information from websites in its cache and cookies. Clearing them fixes certain problems, like Loading or Formatting issues on sites.
How to do this in Google Chrome
a. In Desktop/Laptop:-
- On your computer, open Chrome.
- At the top right, click
- Click more tools
Clear browsing data. - At the top, choose a time range. To delete everything, select all time.
- Next to “Cookies and other site data” and “Cached images and files,” check the boxes.
- Click Clear data.
b. In Android:-
In the Chrome app
- On your Android phone or tablet, open the Chrome app
. - At the top right, tap More
. - Tap History Clear browsing data.
- At the top, choose a time range. To delete everything, select all time.
- Next to “Cookies and site data” and “Cached images and files,” check the boxes.
- Tap Clear data.
c. In iPhone & iPad:-
When you clear your cache and cookies, your browser might sign you out of your Google Account. To make sure you can sign back in.
In the Chrome app
- On your iPhone or iPad, open the Chrome app :
- At the bottom, tap More
. - Tap History Clear browsing data.
- Make sure there’s a check mark next to “Cookies, Site Data,” and “Cached Images and Files.”
- Tap Clear browsing data.
How to do this in Firefox
a. In Desktop/Laptop:-
- Click on the menu button
to open the menu panel. - Click History and select Clear Recent History.
- Select how much history you want to clear:
- Click the drop-down menu next to Time range to clear to choose how much of your history Firefox will clear (the last hour, the last two hours, the last four hours, the current day or everything).
- Use the check boxes to select what information you want to clear from your history. Your choices are described in the section above.
- Click the drop-down menu next to Time range to clear to choose how much of your history Firefox will clear (the last hour, the last two hours, the last four hours, the current day or everything).
- Click the OK button. The window will close and the items you’ve selected will be cleared from your history.
b. In Android:-
Firefox for Android offers you control over your personal data, such as browsing history, passwords and more. You can conveniently save this data to your browser and delete it any time you want to:
- Go to the History panel on your home screen.
- Tap on Clear browsing history at the bottom of the History
- Tap OK to confirm.
c. In iPhone & iPad:-
Firefox stores websites you’ve visited in your history as you browse the Web. Follow these steps to delete your history.
- Tap the menu button at the bottom of the screen (the menu will be at the top right if you’re using an iPad):
- Tap Your Library.
- Select History from the bottom panel to see your visited sites.
- Tap Clear Recent History.
- Choose the timeframe to clear.
How to clear the Firefox cache:-
The Firefox cache temporarily stores images, scripts, and other parts of websites you visit in order to speed up your browsing experience.
Clear the cache
- Click the menu button and select Settings.
- Select the Privacy & Security.
- In the Cookies and Site Data section, click Clear Data.
- Remove the check mark in front of Cookies and Site Data.
- With Cached Web Content check marked, click the Clear
- Close the about: preferences Any changes you’ve made will automatically be saved.
How to do this in Microsoft Edge
a. In Desktop/Laptop:-
To clear browsing data on your computer, make sure sync is turned off. Items that are synced will be cleared across all synced devices.
Here’s how to clear your browsing data in Microsoft Edge:
- Select Settings and more> Settings > Privacy, search, and services .
- Under Clear browsing data, select Choose what to clear.
- Choose a time range from the Time range drop-down menu.
- Choose the types of data you want to clear . For example, you may want to remove browsing history and cookies but keep passwords and form fill data.
- Select Clear now.
b. In Android:-
- Launch Microsoft Edge on Android.
- Tap on
for options menu. - Select the Settings menu from the list.
- Under the settings menu, scroll down halfway and tap on the Privacy and Security tab.
- Now scroll down to the extreme bottom and select the Clear browsing data option.
- Enable the checkbox for Browser history.
- Tap on the Clear command button at the bottom to delete the History.
c. In iPhone & iPad:-
- Open Edge.
- Tap the three dots at the bottom and choose Settings.
- Choose Privacy and security.
- Select Clear browsing data.
- Tap Clear browsing data.
- Touch Clear to confirm.
10. Error during the Live Classes :-
During Live Class, if the class get interrupted or disconnected due to any technical or internet issue, in such situation,
You must try the following possible resolutions:-
- Do Log out and then login again (login after few minutes).
- If video is blur this may be due to daily data limit is crossed, if not than check your internet connectivity (Wi-Fi, Router, etc.).
- May be device battery issue or low battery so turn off power saver mode (if enabled).
- Delete browser’s cookies or use another browser.
- Wait for few seconds if video quality is fluctuating- this could be an internet fluctuation for a moment only.
- May be lower version of device. (Kindly check on Technical Requirements Section).
If the issue still persists, then there may be a technical glitch from our side. Kindly wait for some time till the issue will get resolved at the earliest and do not panic. Recorded Videos of the respective Live Classes will be provided on the same day or next day. So, try to utilize your time to watch or revise other subject/topic meanwhile.
Do not waste your valuable study time in bothering about the issues.
Note:
If your issues are still not resolved kindly contact us on 0744-3510200 or email on allenplus@allen.ac.in for better assistance.
We are always here to help you through your learning journey and extend all the possible support.