Technical Requirements

STATUTORY WARNING –
Please note that the contents provided through this platform is the sole property of ALLEN Career Institute Pvt. Ltd.. Any unauthorized downloading of videos, taking screenshots of slides from lecture videos, broadcasting of live classes on open/public forum by any means, redistribution of recorded videos, study materials, test papers or any other information provided through this platform is strictly prohibited. Institute reserves its right to terminate the student in case found indulge in any such illegal activities and shall be penalised to the maximum extent of the laws.

Basic System Requirements (H/W and OS) for ALLENPlus

 System Requirements –

  • An internet connection – broadband wired or wireless (3G or 4G/LTE)
  • Speakers and a microphone – built-in, USB plug-in, or wireless Bluetooth
  • A webcam or HD webcam – built-in, USB plug-in

Supported Operating Systems

  • macOS X with macOS 10.15 or later
  • Windows 10 (Home, Pro & Enterprise).

Supported browsers (Latest versions only)

  • Windows: Firefox, Chrome
  • macOS: Chrome

Processor and RAM Requirements –

ProcessorQuad-core 2Ghz or higher (Intel i3/i5/i7 or AMD equivalent)
RAMMin – 4 Gb

Note: Dual and single-core laptops have a reduced frame rate (around 5 frames per second). For optimum performance on laptops, we recommend a quad-core processor or higher.

Bandwidth Requirements –

The bandwidth used by ALLENPlus will be optimized for the best experience based on the participant‘s’ network. It will automatically adjust for 3G, WiFi, or wired environments.

Recommended bandwidth for recorded videos & live classes:

For Recorded Videos
  • For high-quality video: 600kbps (up/down)
  • For 720p HD video: 1.2Mbps (up/down)
  • For 1080p HD video: 3.8Mbps/3.0Mbps (up/down)
For Live Classes
  • For high-quality video: 2.0 Mbps/1000kbps (up/down)
  • For 720p HD video: 3.8Mbps/3Mbps (up/down)
  • For 1080p HD video: 8.0Mbps/8.0Mbps (up/down)
iOS and Android devices
  • Android: OS version 10 and above with latest security patches
  • iOS OS version 14 and above

Login Process

Once your admission process is complete and the fee is deposited, the fee paid gets updated in ERP and then you are allotted a batch. 
 
After the batch is allotted to you, we will send you an SMS along with your login credentials. Using these credentials, you can successfully log in to the ALLEN Plus portal.  
 
You can log in through the web portal, visit: https://allenplus.allen.ac.in/ Or through the app:
 
 
On Login Page:
 
  • Use your Application Form Number as the Username
  • Your Password is the one sent via SMS
 
Forgot Password:
 
In case you don’t remember your password, you can click on the Forgot Password section to get a new password.
 
Once you get the new password, use the below mentioned credentials to login:
 
ALLEN Form No:
Password:
(Note: Do not forget to keep “caps lock” on while entering password.)
 
 
After logging-in to the ALLEN Plus portal, you may change your password. When choosing a password of your choice, keep the following things in mind:
 
  • Password must contain UPPER/ Lower case, number, and special characters.
  • Password length must be between 6 to 10 characters.
  • Make sure not to share your password with anyone.

Schedule

To help you stay informed and prepared well-in advance, ALLEN Plus has the Schedule feature. Schedule allows you to know exactly when a class/test for a particular subject or topic is scheduled. It is very helpful in inculcating the habits of regularity, punctuality and discipline. It ensures progress by developing a methodical attitude towards studies.

How is Schedule Helpful for Your Learning?

With the Schedule feature, you get more than just information about your scheduled classes. Through schedule, you can:

  • Stay informed about all your future classes
  • Prepare well in advance for the upcoming class
  • Manage the allotted time effectively
  • Make proper use of the learning resources in given time frame
  • Manage self-learning in a consistent and effective manner
  • Develop punctuality in regard to studies
  • Be regular with your syllabus

Website

You can access this feature on the homepage after logging-in to the website. The schedule as shown on the homepage will be the latest schedule. (Figure 1.1)

To check the class or test schedule for a particular day, you will have to click on the specific date on the calendar. If there is a class/test scheduled on the current date, you’ll get to see the complete schedule.

If there is no class/test scheduled for that particular day, the date won’t be accessible.

Figure 1.1

1. Explore the different options of ALLEN Plus platform from this menu.
2. Use the calendar option to select the day for which you need to view the classes.
3. Check out the Current Day Class/Test/Feedback Schedule with their Start – End timings
4. Access your details, along with Reward point history, Password Change option and Logout.
5. Access the Class/test completed till date using the filter option.
6. Check out your course and session from here.
7. Use this option to unlock your expired classes.

Green Highlighter in calendar means it contains the lectures & Blue Highlighter indicates the current date.

 

“If you talk about it, it’s a dream, If you envision it, it’s possible. But if you schedule it, it’s real” – Tony Robbins

App (Android/IOS)

  1. The schedule as shown on the homepage will be the latest schedule.
  2. To check the class or test schedule for a particular day, click on the specific date on the calendar.
  3. To open the calendar click on the Calendar Button given at top left of your App. 
  4. A calendar will open where you can check the schedule of your class/test for any particular day. 
  5. If there is a class/test scheduled on the current date, student will get to see the complete schedule. 
  6. If there is no class/test scheduled for that particular day, the date won’t be accessible.

Green Highlighter in calendar means it contains the lectures & Blue Highlighter indicates the current date.

 

 

“By sticking to a schedule, and not waiting for inspiration, I am assured of getting work done.” – Frances Poole

Note: Available on the right side of the homepage, the Filter section helps student to search the lectures subject-wise, and format wise (LIVE/Recorded/Tests).

Digital Material

To facilitate your learning journey in an effective manner, ALLEN Plus brings to you exhaustive study material in the digital form; designed by the proficient ALLEN faculties based on the latest exam pattern and syllabus.

“Learning is not attained by chance, it must be sought for with ardor and attended to with diligence.”
– Abigail Adams

ALLEN’s digital material is facilitated with an exclusive feature “Annotation”. Using this feature you can:

  • Make your personalised digital notes on your digital material in ALLEN Plus platform using different annotation options such as Highlighter, Underline, and Strikethrough etc. which helps you revise the subject quickly at the time of examination.
  • Mark a particular section of your Digital Material with different shapes (Rectangle, Oval etc.).
  • Tag any important part in your Digital Material or make notes on them with free hand using pointer device and can enter text as well.

“The discipline of taking class notes is the first step towards making it happen.”

The ALLEN Plus Study Material and Special Booklet will be made available to you for whole academic session under the Digital Material section, which you will find on the top-left section of homepage. (Fig 4.1)

1. Access the organized list of Study Material related to your course.
2. Access the Filter Button that helps you search Subject / Topic wise Study Material.

All the study material related to your course will be available in this section; you can use the ‘Filter and Search Functionality’ to find out what you intent to study as per your syllabus.

Study Materials: Here you will get exhaustive material which will further enhance your preparation and deepen your understanding of the concept. It includes subject/topic explanation sheets, RACES and Exercises prepared by ALLEN Academic Team.

About PDF Viewer

  1. Here you will find the Learning Material in PDF form related to the topic selected by you from the organized list of study material.
  2. This is a navigation panel from where you can navigate through the PDF as per your requirement which includes controls, zoom in zoom out, hand tool, select tool etc.
  3. With the annotation feature, you can make your personalised digital notes on your digital material using different annotation options such as Highlighter, Underline, and Strike-through etc. Also, you can Mark a particular section of your Digital Material with different shapes (Rectangle, Oval etc.) and Tag any important part in your Digital Material or make notes on them with free hand using a pointer device and can enter text as well.
  4. This section will help you edit your study material, crop page, erase the text etc.
  5. This section will help you to check all the callout, search Download pdf file and save your annotate pdf file.

Note:

1. The digital material you download from the website will automatically get saved in the Download folder.

2. Your downloaded digital material from the app will automatically get saved inside downloads or the documents folder in your device storage.

Special Booklet: This module provides digital material apart from your regular study material which gives an added advantage to your academic preparation.

Test & Reports

Regular practice tests; an indicator of how you perform while under pressure, help you a lot during exam times which are very difficult and can be stressful. A Systematic approach for preparation and practice tests enables you to be confident enough and reduce your stress levels. The more you put yourself in an exam like situation the more you become adaptable to it and during the actual exam, you gain maximum comfort which is a key factor for you to outdo in the your target exam.

Why Tests & Performance Analysis are Important?

Giving regular tests and analyzing your performance in the test help you learn a lot about your preparation level and guide you form the perfect strategy for further preparation. Through tests and performance analysis, you get to:

  1. Put your learning to test
  2. Understand the concepts better
  3. Measure your preparation level
  4. Identify your strong and weak areas
  5. Chalk out measures to improve your score
  6. Improve your scores consistently
  7. Build the right exam temperament

To help you test your self-paced learning and the preparation level, ALLEN Plus brings to you online tests having question sets meticulously prepared by our faculty expertise. The tests will be conducted at regular intervals to ensure that your learning is well-complemented with the practice. This section will help you to take the scheduled tests (via Take Test) and check the results (via Reports).  

Here you will get the information about the active, upcoming, missed and  completed tests where:

  • Active: Shows the tests that are currently LIVE for the course
  • Upcoming: Shows the tests that are scheduled for the upcoming days
  • Missed: Shows the tests that student missed/couldn’t take
  • Completed: Shows the tests that student have completed so far

Points to remember before attempting a test:

  • For a better and smooth experience, your preferred Web Browser should be Google Chrome.
  • Before you start attempting test, make sure you have good & stable internet connectivity.
  • Make sure that the device (Mobile/Tablet/PC/Laptop) you will use has sufficient charge or availability of proper power supply while attempting the test.
  • Always login on or before login window time to avoid any hindrance.
  • Carefully read all the instructions on instruction page before starting the test.
  • Try to finish your test in one sitting (to utilize complete test hours).

“Believe in yourself and all that you are. Know that there is something inside you that is greater than any obstacle.”

 
Along with regular tests, it is also important to know the solution of the questions asked in the tests, analyze your performance and bring in the required changes in the preparation strategy. A detailed performance report of your online test helps you to know your strengths and make you understand where you are underperforming so that you put efforts into those subjects/topics to strengthen them.
 

“Trust yourself, you know more than you think you do” – Benjamin Spock

 

Reports section allows access to the Solution of given tests, keep track of your performance in the test on the basis of various parameters and thoroughly analyze your preparation level with:

  • SCORE CARD
  • SUBJECT REPORT
  •  SOLUTION REPORT
  • QUESTION REPORT
  • COMPARE YOUR SELF

“Whatever you do, do well, and success will attend to your efforts. Best wishes for your test.”

Doubt & Solution

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Ask Doubt (Web)

Along with asking questions, it is equally important to make sure that you ask the right one.

Asking the right question can help you:
• Direct your learning and build constructive knowledge base
• Self-evaluate your learning
• Monitor your concept understanding process
• Boost your motivation
• Develop more interest in the subject or topic

“For every problem there is an answer. Empty your thoughts and allow the solution to visit you.”

To ask doubt through ALLEN Plus web portal, click on “Ask Doubt” to clear doubts using any of the following modes:
• Text
• Upload an Image of your question
• Audio
• Upload Image with Audio
As shown in Figure 1.1 & 1.2


Figure 1.1

Figure-1.2
Figure-1.2

Any doubt or question asked by you will fall under 3 categories: Unresolved | Unresolved with Solution | Resolved.

Unresolved: All the asked questions or doubts for which solution has not been provided will be available in this tab.

Unresolved With Solution: All the solutions to the questions or doubts for which student didn’t mark feedback will be available in this tab.

Resolved: All the solutions to the questions or doubts which have been provided satisfactorily will be available in this tab.

 

Explanation:

 

If you ask any doubt it will first appear in “Unresolved” tab. If faculty provides a solution and you don’t mark any feedback or are not satisfied with a solution then it will appear in “Unresolved with Solution”. Here you can keep asking doubt until it is clear and mark your feedback.  Once you have marked your feedback “Yes” for satisfaction then it will move to “Resolved” tab

You can use filter option given in the top right of ‘Ask Doubt’ Window to filter subject wise and topic wise doubts.

“If you define the problem correctly, you almost have the solution.” – Steve Jobs

Ask Question (App)

How Asking Doubts Help You?

Along with asking questions, it is equally important to make sure that you ask the right one. Asking the right question can help you:

  • Direct your learning and build constructive knowledge base
  • Self-evaluate your learning
  • Monitor your concept understanding process
  • Boost your motivation
  • Develop more interest in the subject or topic

“The master key of knowledge is, indeed, a persistent and frequent questioning.” – Peter Abelard

Go to the top-left icon, click on Ask Questions to clear doubts using any of the following modes:

  • Text
  • Click Image with Text
  • Upload Image from Gallery with Text
  • Audio
  • Image with Audio
Ask Question App

Any doubt or question asked by you will fall under 3 categories: Unresolved | Unresolved with Solution | Resolved. To check the status click on the tab “Tap here to see previous questions”.

Unresolved: All the asked questions or doubts for which solution has not been provided will be available in this tab.

Unresolved With Solution: All the solutions to the questions or doubts for which you didn’t mark feedback will be available in this tab.

Resolved: All the solutions to the questions or doubts which have been provided satisfactorily will be available in this tab.

Ask Question App

Explanation:

If you ask any doubt it will first appear in “Unresolved” tab. If faculty provides a solution and you don’t mark any feedback or are not satisfied with a solution then it will appear in “Unresolved with Solution”. Here you can keep asking doubt until it is clear and mark your feedback.  Once you have marked a feedback “Yes” for satisfaction then it will move to “Resolved” tab.

You can use filter option given in the top right to filter doubts subject wise.

“It is not the answer that enlightens, but the question.” – Eugene Ionesco

Mentor

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My Mentor (Web)

ALLEN Plus brings to you a new feature ‘My Mentor’ that which will help you get resolutions of your non-academic queries (other than your subject doubts) from your respective Mentors through the ALLEN Plus app/web.

This feature will help you seek guidance from experts and realize your true potentials thus empowering you to see a possible future & form a belief that it can be achieved.

This feature will help you get influenced, guided & directed towards your life goal.

Now we will See How to ask query through this New Feature.

My Mentor section will be made available on your ALLEN Plus web portal at the left panel as shown in Figure 1.

mentor Web

Figure 1

Select My Mentor & click on Ask Question to submit your doubts using any of the following modes:
1. Text
2. Audio
As shown in figure 2 & figure 3

mentor Web

Figure 2

Figure 3

Choosing option 1, you can ask your query by typing it in text, and clicking on “Submit”.

Figure 4

Choosing option 2, you will be allowed to ask your query through voice record by uploading audio record of your question. Select audio file by clicking on “Browse here” & click on “Submit” as shown in figure 5.

mentor Web

Figure 5

After submitting query, you will land on this page where you can find your asked queries, as shown in figure 6.

Figure 6

You will be able to see your solution sent by your respective Mentor when you click on “View Solution” as shown in Figure 7.

Figure 7

You can press “Yes” if you’re satisfied with the solution & to end the conversation as shown in Figure 8.

Figure 8

NOTE: 1. This feature is only available to students who have been assigned a mentor by academic.
2. Tap here to see previous question: Here you can find your previously asked queries.

My Mentor (App)

ALLEN Plus brings to you a new feature ‘My Mentor’ that which will help you get resolutions of your non-academic queries (other than your subject doubts) from your respective Mentors through the ALLEN Plus app/web.

This feature will help you seek guidance from experts and realize your true potentials thus empowering you to see a possible future & form a belief that it can be achieved.

This feature will help you get influenced, guided & directed towards your life goal.

Now we will See How to ask query through this New Feature.

My Mentor section will be made available on your ALLENPlus App on the left panel as shown in Figure 1.

Figure 1

You can click on My Mentor to ask doubts using any of the following modes:
1. Text
2. Audio

Figure 2

Choosing option 1, you can ask your query by typing it in text, and clicking on “Submit”.

Figure 3

Choosing option 2, you will be allowed to ask your query through voice record. Press record then click “TICK sign” & click on “Submit” as shown in below images.

Figure 4

Figure 5

Figure 6

After submitting, a message of your query submission will be displayed as shown in Figure7. Click on OK.

Figure 7

You will be able to see your solution sent by your respective Mentor when you click on “View Solution” as shown in Figure 8.

Figure 8

You can press “Yes” if you’re satisfied with the solution & to end the conversation as shown in Figure 9.

Figure 9

NOTE: 1. This feature is only available to students who have been assigned a mentor by academic.
2. Tap here to see previous question: Here you can find your previously asked queries.

Exercise Solution

Here we are providing you with the solution to the exercises given in your digital study material. You can search solutions either by Question Code or Subject. However, it’s important that you know the question code because it will be required in both search types.

What is a Question Code & where to find it?

Question codes are the codes given in front of the questions of your module exercise (Fig. 8.1).

To access the question code, you will have to first go to the Digital Material section in the options menu, and then to the Study Material section where you will find the code in the Exercise option. 

Steps to Access Exercise Solution 

1. From here you can search the exercise solutions using the Question Code.
2. From here you can search the exercise solutions by Subject.


3. If you search solutions by subject then you will get solutions related to the subject. Click on the solution you want to see.
4. You will get the solution here.


5. If you search for a solution by question code then you will get the solution to that particular question.

Notice Board

A Place to inform & inspire for your decisions.

This section helps you stay informed about exam alerts, weekly schedule, and access all other updates related to your course.
This feature ensures that you don’t miss out on any important update related to your course and learning.
Filter section here in notice board helps you to search the notice date wise, category wise & format-wise. 
This Board is also inspire you with motivational songs and quotes time to time.

Broadcast

Here you will find all the messages broadcasted exclusively for you by your faculty regarding your course or other allied information. You cannot reply to the message as it is a one way communication by faculty.

Please be sure that you don’t share these messages to anyone in your contact.

Homework

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Homework (Web)

ALLEN Plus introduces a new feature ‘Home Work on your class portal through which you’ll get extra assignments, in addition to your module exercises, for added practice and enhanced conceptual understanding.

In this feature, you will have to download the homework given by your teachers and submit it before the due date.

Now We Will See How to Download, Complete & Upload the Home Work.

Home Work section is available on your ALLEN Plus portal in the left pane as shown in Figure 1. Here you will find your homework link with subject and due date.

Figure 1

You can download the homework by clicking on the link. After downloading, you will have to complete the given homework and submit it before the mentioned due date.

Following are the steps to follow when completing and submitting the assignment:

  • Solve the assignment on your notebook and click clear image(s) of the solutions.
  • Upload these images in allowed (.jpg, .jpeg, .png) format only by clicking on Upload
  • While uploading the homework, you need to browse the file from device shown in Figure 2
homework web

Figure 2

Before submitting, make sure you click on  button as shown in Figure 3 and click on Submit Homework.

Figure 3

Give the final confirmation to submit as shown in Figure 4

Figure 4

Note: Once you submit the homework, you will not be able to delete or upload it again.
Your homework is submitted successfully.

Figure 5

After evaluation of your submitted homework the marks given will be published in the marks column once the due date is over.

Marks will only be provided on homework where it is applicable.

Important Points to remember:

  1. Complete the assignment before the mentioned due date.
  2. Upload your homework only in .jpg/.jpeg/.png format.
  3. Ensure image clarity before uploading.

Homework (App)

ALLEN Plus introduces a new feature ‘Home Work’ on your ALLEN Plus App through which you’ll get extra assignments, in addition to your module exercises, for added practice and enhanced conceptual understanding.

In this feature, you will have to download the homework given by your teachers and submit it before the due date.

Now We Will See How to Download, Complete & Upload the Home Work

Home Work section is available on your ALLEN Plus App in the left pane as shown in Figure 1. Here you will find your homework link with subject and due date.

Click on Home Work, your assigned homework will appear as shown in Figure 2:

Figure 1

Figure 2

By clicking on the homework link you can open the homework. You will have to complete and submit this homework before the mentioned due date.

Following are the steps to follow when completing and submitting the assignment:

  1. Solve the assignment on your notebook and then click clear image(s) of the solutions.
  2. Upload these images in allowed (.jpg, .jpeg, .png) format only by clicking on Upload button as shown in Figure 2.
  3. While uploading the homework, you need to browse or you can directly click and upload the file from device shown in Figure 3.

Figure 3

Figure 4

You can move or change the sequence of pages by long pressing on a page and moving it to the desired location.
Now click on Submit.

Give the final confirmation to submit as shown in Figure 5.

Figure 5

Note: Once you submit the homework, you will not be able to delete or upload it again.
Your homework is submitted successfully as shown in Figure 6.

Figure 6

Figure 7

After evaluation of your submitted homework the marks given will be published as shown in Figure 7 once the due date is over.

Marks will only be provided on homework where it is applicable.

Important Points to remember:

  1. Complete the Assignment before the mentioned due date.
  2. Upload your homework only in .jpg/.jpeg/.png format.
  3. Ensure image clarity before uploading.

Notes

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My Notes (Web)

To help your learning process become more productive and smoother, as well as time savvy, ALLEN Plus now brings onboard yet another exciting feature “My Notes“.  With the help of this new feature, you will now be able to upload your hand-written notes for a particular live class with the respective class. It’s like transforming your Physical Notes into Digital Notes– that will be available with you always on your portal.

Through this feature, you will have access to your self-made notes anytime and anywhere. It will not just save you time but also prove pretty handy to find the notes for revision purpose or for any learning reference.

Let’s Now See How You Can Use This New Feature
My Notes section will be made available on your ALLEN Plus web portal at the left panel as shown in Figure 1.a

Figure 1

To use this feature, you need to choose the particular class and upload your self- made notes by clicking on upload button.
Select the file you want to upload & click on Upload, as shown in Figure 2.

Figure 2

Once your note’s file gets uploaded, you will land on this page where you will get the confirmation as Upload Done as shown in Figure 3.

Figure 3

You can check your uploaded notes, by clicking on Notes, as shown in Figure 4.

Figure 4

Figure 5

NOTE:
1. To upload more files, select “Upload More” button & follow the same process (shown infigure 5).
2. You can also delete the uploaded note, if wrongly uploaded or not needed (shown in figure 5).

My Notes (App)

To help your learning process become more productive and smoother, as well as time savvy, ALLEN Plus now brings onboard yet another exciting feature “My Notes”.  With the help of this new feature, you will now be able to upload your hand-written notes for a particular live class with the respective class. It’s like transforming your Physical Notes into Digital Notes– that will be available with you always on your portal.

Through this feature, you will have access to your self-made notes anytime and anywhere. It will not just save you time but also prove pretty handy to find the notes for revision purpose or for any learning reference.

Let’s Now See How You Can Use This New Feature

My Notes section will be made available on your ALLEN Plus App in the left pane as shown in Figure 1.

my notes app

Figure 1

To use this feature, you need to choose the particular class and upload your self- made notes by clicking on upload button as
shown in Figure 2.

my notes app

Figure 2

Click on Upload Notes  & select the file you want to upload as shown in Figure 3.1 & Figure 3.2.

my notes app

Figure 3

my notes app

Figure 4

Once your note’s file gets uploaded, you will land on this page where you can check your uploaded notes, as shown in Figure 4.

my notes app

Figure 4

NOTE:
1. .To upload more files, select “Upload MoreNotes” button & follow the same process(shown in figure 4).
2. You can also delete the uploaded note, if wrongly uploaded and note needed (shown in figure 4).

You can check your uploaded notes, by clicking on Notes, as shown in Figure 5.

my notes app

Figure 5

Technical Support

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Technical Support Web

ALLEN Plus brings to you a new feature “Technical Support” to get quick resolution of all your technical issues related to ALLEN Plus from your ALLEN Plus account itself. Technical Support option available in Support section on your ALLEN Plus web portal in the left pane as shown in Figure 1

technical support web

Figure 1

ALLEN Plus CIS (Common Issue Solution) of every module is here consisting all the technical solutions possibly you may face. If you don’t find the resolution from our pre-defined Case Scenarios, then you can seek help from our technical team by raising your complaint on clicking through “Ask your Issues”.

You can raise your issues using any of the following modes:

  • Text
  • Upload Image
  • Audio
  • Upload Image with Audio

As shown in below Figure 2

technical support web

Figure 2

Any issue you raised will fall under 2 categories: Open | Closed. To check the status click on the tab “My Previous Issues”.
Open: All the raised issues for which solution has not been provided will be available in this tab.
Closed: All the solutions to the raised issue which have been provided satisfactorily will be available in this tab.

Technical Support Web

Figure 3

You can use filter option given in the top right to filter issues module wise.

Suggestion: First go through the CISs where all the pre-defined Module Wise Solutions are covered for quick resolution. Raise your ticket only when you don’t find it in CIS as it may take time to resolve by the technical team.

Technical Support App

ALLEN Plus brings to you a new feature “Technical Support” to get quick resolution of all your technical issues related to ALLEN Plus from your ALLEN Plus account itself.
Technical Support option available in Support section on your ALLEN Plus app in the left pane as shown in Figure 1.

Technical Support App

Figure 1

ALLEN Plus CIS (Common Issue Solution) of every module is here consisting all the technical solutions possibly you may face. If you don’t find the resolution from our pre-defined Case Scenarios, then you can seek help from our technical team by raising your complaint on clicking through “Ask your Issue”.

Technical Support App

Figure 2

You can raise your issues using any of the following modes:

  • Text
  • Click Image with Text
  • Upload Image
  • Audio
  • Upload Image with Audio

As shown in Figure 3.

Technical Support App

Figure 3

Any issue you raised will fall under 2 categories: Open | Closed. To check the status click on the tab “Tap here to see previous issue / Previous Issue”.

Open: All the raised issues for which solution has not been provided will be available in this tab. 
Closed: All the solutions to the raised issue which have been provided satisfactorily will be available in this tab. 
As shown in Figure 4

Technical Support App

Figure 4

You can use filter option given in the top right to filter issues module wise.

Figure 5

Suggestion: First go through the CISs where all the pre-defined Module Wise Solutions are covered for quick resolution. Raise your ticket only when you don’t find it in CIS as it may take time to resolve by the technical team.

Rewards

What are Reward Points?

Rewards points are the points provided to you on your ALLEN Plus portal when you enroll for a course and attend classes. Points will be credited in your profile as per the academic policy and these points are available until your Course Ends. You can request access to watch your missed classes anytime using your reward points if you miss any class(es) of a specific day on ALLEN Plus due to any of the reasons:

  • Health Issues
  • Power Supply
  • Internet Connectivity
  • Internet Ban
  • Natural Calamity
  • or any other genuine reason.

In this section, you will get to know about the transaction history of your reward points like how many points you have earned, how many points you have used, how many points you are left with? 

You are allowed to unlock 4 Days’ of missed lectures all together for 96 hrs using your rewarded points. You may unlock your classes as per your need, for instance:

  • If you Unlock 1 Day’s class it will be active for 24 hrs
  • If you Unlock 2 Days’ class it will be active for 48 hrs
  • If you Unlock 3 Days’ class it will be active for 72 hrs
  • If you Unlock 4 Days’ class it will be active for 96 hrs

Let us understand it with an example:

Suppose, Today is 5th June and you missed the class on 2nd, 3rd, and 4th June.

Now you want to view the class of 2nd and 3rd June, you may unlock them for 48 hrs by selecting the desired date and you may also unlock your remaining missed classes at your convenience.

Note/ Guideline:

  • Use your rewards only in case of actual requirement as they will be highly beneficial at the time of course end for revision purpose
  • Unlock the required classes after ensuring your availability. For instance, you unlock a 1-day class which will be valid for the next 24 hrs then you must make sure that you are available to attend the class in the provided duration.
  • You can request for next lectures once the previous requested lecture’s validity gets over.

  • Also, now you can get your deducted reward points back in your ALLEN Plus account, if you have completed the unlocked classes before the given time limit

    Let’s See How It Works:

    1) If you unlock 1 lecture, you get 24 hours to complete it but if you complete this before time and mark it as complete then you can make another request right away.

    2) Let say you unlock 4 lectures then you get 96 hours (24 hours each day) to complete them for that 4 points get deducted, if you complete them within 48 hours then you will get 2 reward points back or If you unlock 2 lectures, you get 48 hours to complete it but if you complete this within 24 hours you will get 1 reward point back (+1 for every 24 hours saved by you) and can make another request right away.

    #SaveMoreReviseMore

 

 

In website you will find “Reward Points” details in profile section available at top right as shown in the picture below: