You can ask doubt through the ALLEN Plus app & web portal both.

Go to the top-left icon in the app, click on Ask Questions to clear your doubts using any of the following modes:

• Text
• Click Image with Text
• Upload Image from Gallery with Text
• Audio
• Image with Audio

Go to the left pane on the web, click on Ask Doubt to clear your doubts using any of the following modes:

• Text
• Upload Image from Gallery with Text
• Audio
• Image with Audio

Any doubt or question asked by you will fall under 3 categories: Unresolved | Unresolved with Solution | Resolved. To check the status click on the tab “Tap here to see previous questions”.

Unresolved: All the asked questions or doubts for which solution has not been provided will be available in this tab.

Unresolved With Solution: All the solutions to the questions or doubts for which student didn’t mark feedback will be available in this tab.

Resolved: All the solutions to the questions or doubts which have been provided satisfactorily by the student will be available in this tab.

Explanation:

If student asks any doubt it will first appear in “Unresolved” tab. If faculty provides a solution and student doesn’t mark any feedback or is not satisfied with a solution then it will appear in “Unresolved with Solution”. Here student can keep asking doubt until it is clear to him and mark his feedback.  Once student has marked a feedback “Yes” for satisfaction then it will move to “Resolved” tab.